Privacy Policy
Last updated: January 2026
Introduction
Pancake ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Information We Collect
Information You Provide
- Account information (email, name)
- Profile information (attachment style preferences)
- Messages you submit for translation or decoding
- Chat conversations with the AI coach
- Journal entries and mood tracking data
Automatically Collected Information
- Device information (device type, operating system)
- Usage data (features used, session duration)
- Crash reports and performance data
How We Use Your Information
- To provide and maintain our services
- To personalize your experience based on your attachment style
- To process translations and provide AI coaching
- To improve our app and develop new features
- To communicate with you about your account and updates
- To ensure the security of our services
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. Your data is encrypted in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account and associated data at any time through the app settings or by contacting us.
Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Object to certain processing
- Withdraw consent
Third-Party Services
We use third-party services for AI processing, analytics, and payment processing. These services have their own privacy policies and handle data according to their terms.
Children's Privacy
Pancake is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at: